IT partner in Kazakhstan · Almaty · UTC+5

Your IT partner in Kazakhstan: local engineers, managed IT and data hosting in Almaty

For international companies, MSPs and integrators that need reliable hands and services in Kazakhstan — our own engineers in Almaty, Astana, Ust-Kamenogorsk, Kokshetau and Atyrau. English-speaking team, our own infrastructure in Almaty, contracts under Kazakh law.

Talk to an engineer

Tell us about your project

Who we work with

Typical partners

International companies

Opening an office or a branch in Kazakhstan: IT set up end to end, then supported in English with reports for your head office.

MSPs and IT outsourcers

Your client is in Kazakhstan and you have no people here: field engineers, smart hands and support under your runbooks and your brand.

Vendors and integrators

Local implementation, installation and first/second-line support for your products and projects in Kazakhstan.

Companies with data in Kazakhstan

Personal data of Kazakh citizens must be stored in Kazakhstan. We host servers, mail and backups in Almaty.

What we can do

Local hands, local infrastructure, your SLA

Service	What you get
Local hands for your IT team	Our own on-site engineers in Almaty, Astana, Ust-Kamenogorsk, Kokshetau and Atyrau: installs, replacements, smart hands, office moves
Support for your customers	Your clients in Kazakhstan supported remotely and on site, under your SLA and your brand
Hardware delivery and setup	Servers, computers, printers delivered, installed and configured
Cabling, CCTV, access control	Structured cabling, analog and IP cameras, RFID and NFC access control
Ticketing integration	Our helpdesk integrated with your trouble ticketing system; full reports on the work performed
Managed IT	Workstations, servers and network under a monthly contract with a public SLA
Office IT setup	Network, Wi-Fi, servers or cloud, mail, phones and access for a new office, fixed price
Dedicated engineer	A sysadmin or network engineer in your team, 8/5 to 24/7
Hosting in Kazakhstan	Virtual servers, S3 storage, corporate mail and backups on our infrastructure in Almaty
IT audit	Inventory with our data collector plus a physical walk-through of the network, or an audit of another supplier’s work; report in English

Rates

Engagement models

Model	Rate, excl. VAT
Remote support	€30 per hour
On-site support	€40 per hour
Managed workstation	€20 per month
Dedicated system administrator, 8/5	€2 000 per month
Dedicated system administrator, 24/7	€9 000 per month
English-speaking engineer	+€500 per month

Invoices in EUR, USD or KZT from a Kazakh legal entity. Final price is fixed in the proposal.

Easier to talk? Leave your phone number and we will call you back during business hours

Why us

What you can check

Own infrastructure in Almaty

Mail, backup, telephony and VPN run on our hardware. Data stays in Kazakhstan.

Public SLA

Response and resolution times per incident class, monthly ticket report.

Paperwork ready

NDA and data processing agreement before work starts. Contracts under Kazakh law.

One time zone for two regions

UTC+5 covers the European morning and the Asian business day with one shift.

FAQ

Before we start

Do your engineers speak English?

Yes. English-speaking engineers are available for tickets, calls and reports; it is a separate line in the rate card.

Can you work under our brand and our ticketing system?

Yes. We follow your runbooks and can work in your ITSM tool, or give you access to ours.

Do you sign NDAs and DPAs?

Yes, before any access is granted. Access is issued and revoked by you.

Which cities do you cover?

The whole country. We have our own engineers in Almaty, Astana, Ust-Kamenogorsk, Kokshetau and Atyrau; everything else is covered remotely or by travel from the nearest city.

How fast can you start?

On-site support starts the next business day after signing; a dedicated engineer — from one week.

Is 24/7 available?

Yes. Critical server and network incidents are covered 24/7 by an on-duty engineer.

Our clients