Infrastructure and second-line support for your IT specialist: servers, backups and network on us, users on them
We do not replace your administrator. We are the people they call when a server goes down, and the people on duty while they are on holiday. We cover the whole country: our specialists work in Almaty, Astana, Ust-Kamenogorsk, Kokshetau and Atyrau.
One person for the whole infrastructure is a risk, not a saving
«Everything depends on one person, and sometimes they are ill»
«The server went down on Saturday and the admin is not answering»
«I do not know whether we have a working backup»
«We cannot afford a second admin, and one is not enough»
«I am alone for 60 people, I never get to the servers»
«I set up backups but have never tried a restore»
«There is no one to ask when something odd happens»
What we take and what stays with you
- Servers and virtualisation
- Backups and a test restore once a quarter
- Network and firewall
- Mail, access and VPN
- Server updates
- Monitoring
- Cover for your administrator during holidays
- Users and workstations
- Printers
- Procurement
- Working with the 1C consultant
- Company priorities
The boundary is fixed in the contract and only moves when you decide.
Users go to your admin, servers come straight to us
- Users
Contact your administrator, as before.
- Second line
If an issue is outside their area, they pass the ticket to us via the ticketing system or a shared chat with the engineer.
- Servers and monitoring
Server and network alerts come directly to us, including at night.
- Monthly
A report on tickets and incidents goes to both the administrator and the director.
When we are available
| Coverage | What it means |
|---|---|
| 8/5 | Business hours, Monday to Friday |
| 8/7 | Plus weekends |
| 24/7 | Round the clock for servers and network, under a separate contract |
| Administrator on holiday | We provide cover, billed separately at rate-card prices |
Per server and per site, not per PC
Cheaper than a second admin on staff, and it does not go on holiday together with the first one.
Each physical machine and each virtual server is priced separately. The monthly price is fixed in the proposal after the audit, excl. VAT.
A second admin, full outsourcing, or us as second line
| Second admin on staff | Full outsourcing | Us as second line | |
|---|---|---|---|
| Monthly cost | Salary plus taxes | Per workstation | Per server and site |
| Who knows your people | Your own staff | The contractor | Your administrator |
| Who is on duty at night | No one, or at extra cost | The contractor | We are, under the contract terms |
| Holidays | One of the two | The contractor | We provide cover |
| Server expertise | Depends on the hire | Depends on the contractor | Our own infrastructure: Proxmox, ZFS, backup, network |
We run our own infrastructure, so we can handle yours
- Servers in Almaty, backup sites in Karaganda and AstanaOur own hardware in a data centre in Kazakhstan. Your data does not leave the country.
- Backups in a separate environmentBackups are kept apart from production servers. Even an administrator cannot delete them.
- Public SLAResponse to a critical incident: 30 minutes, 24/7. Service status is on a public page.
- Contract under Kazakh lawKazakh legal entity, invoices in EUR, USD or KZT, disputes under Kazakh law.
Two weeks to the first signed report
- Days 1–3
Audit and a report with prioritised risks.
- Week 1
Access, monitoring, backups to our environment.
- Week 2
First test restore, with a signed report.
From you: access from your administrator, a list of servers, one three-way meeting.
What clients ask before signing
Will you persuade the director to replace me?
No. Our contract covers servers and network. First-line support is not part of it, and the contract says so in plain words.
Who is in charge during an incident?
For servers and network, our on-duty engineer, who also informs your administrator and director. For users, your administrator.
What if the administrator leaves?
The infrastructure and documentation are already with us, so work will not stop. We will help onboard a new person or take over first-line support while you hire.
Do we need your products, or can we keep ours?
You can keep yours. We will offer mail, backup and telephony only if they are better value than what you already have.
Do you only work in Almaty?
No, we cover the whole country. We have our own specialists in Almaty, Astana, Ust-Kamenogorsk, Kokshetau and Atyrau. Servers, network, backups and monitoring are managed remotely from any city, and when hands are needed next to the hardware, our own engineer comes on site.
How is a server counted, physical or virtual?
Each physical machine and each virtual server is counted separately, at different prices. We support virtual servers both on your hardware and in our cloud; hosting in our cloud is billed separately.
Can we take backups only?
Yes, that is Safe.me: backups and test restores without the rest of the service.
Is there a monthly contract?
Yes. You can start with a one-month contract and renew monthly.
3-day infrastructure audit
You and your administrator get the same audit report.